Release Notes: Version 2.3.8 (WebChat + Admin)

Features

Geolocation: Display on client/webchat the PLMN – Public land mobile network

– The dispatcher will see the PLMN (Public Land Mobile Network) used by the user’s device on the dispatcher map. Also, the smartphone users will see the PLMN of the user’s tracked. The PLMN will be displayed near the battery and network info so dispatcher will see if the user is connected to the public. GSM network or to the private LTE network. *Not active till Mobile version is updated in the coming weeks,only server side

Geolocation: add support for map provider ArcGIS

WebChat: Volume control for webchat channels

Volume on WC

Channel volume management now on WebChat

  • The channel banner on WebChat will be enhanced by adding a volume bar control to allow the user to manage the volume on each channel.

 

 

 

WebChat: Playback mode for channels

  • Hear All:
    • This is a new functionality that we add
    • The user will hear all the channels when people are talking on them
    • If the user is talking on a channel, he does not hear other channels
  • Hear First Speaker:
    • This is an existing functionality that we have when channels priorities per organization is turned off
    • The user will hear only the channel on which a user is talking. If on a different channel somebody else is talking it will not be heard.
    • If the user is talking on a channel, he does not hear other channels
  • Hear First Priority:
    • This is an existing functionality that we have when channels priorities per organization is turned on
    • The user will hear only the channel with the highest priority on which a user is talking. If on a different channel with the same priority somebody else is talking it will not be heard.
    • If the user is talking on a channel, he does not hear other channels

WebChat: PTT Call/VoIP calls on Hold àUsers that are envolved in a PTT/Voip or Video call and respond to another PTT, Voip or Video Call will be put on Hold. On mobile, the user will have the possibility to put only one call on hold. On WebChat, the user will have the possibility to put on hold multiple PTT and VoIP calls.

WebChat: Voice Message Recording

Users can now send recorded voice messages (see image below).

web chat recording new

The new “Voice message” option will be displayed between “Attachment” and “Location” options.

 

WebChat: Auto Answer VoIP call from recipient of Man Down Alert.When recipient of a man down alert calls the user in distress, the user in distress will autoanswer the call (VoIP call) to hear the recipient of the man down alert. The VoIP all initiated from the man-down alert pop-up will have the same priority as an Emergency Call.

Miscellaneous

  • Search in full company users list: On Web Company Admin, the administrator can now choose to allow employees to search the entire corporate directory outside of the employees listed on their contacts**
  • Display on Clients the Application Server name where they are connected
  • Password security options
  • DiameterRX: refactor diameter server
  • Radio Gateway: added support for BSI radio gateway type

My Business

  • When creating or editing a process, the admin will now have the right to define the priority level for that process
    • If the option is set to ON
      • The 3 levels are displayed. By default, medium is selected.
      • The Priority level displayed on user side for each process instance executed will be the one set by the Admin and it can not be changed.
Web Admin Priority

Example of Priority Levels

 

Display process progression: This will allow users to see the steps of the processes they create and assign users to each specific step

WebCompanyAdmin_ProcessStep

Example of Display Process Progression

Process Step Edition Right: This feature will let users know that they have the right to edit processes only if assigned to them

Naming automation widget for search: When creating/editing a process, a company admin will be able to define one or more widgets for which the content filled by the user in the process instance will be automatically added in process instance instance. The update of process name will be done either when user presses on SUBMIT or on Complete button.

  • It means that the input of this widget will be added automatically in process instance name on user side and user/admin will be able to search for this entry.
  • Administrator will be able to set a widget entry as search process keyword for all widgets except:
    • Doodle
    • Table
    • Info
    • Separator
    • Signature
    • Upload file
    • Text area
    • Web view
    • Start-stop

Processes export (Admin and User): You can now filter which parts of processes you want to export.

Processes templates export/import (Web Company Admin Only):

[EXPORT] Admin will be able to export process template when:

  1. Admin hovers the mouse over one process template in “My Process” list.
    • The menu button for the template will be displayed. If admin clicks on it, the option of the process template will be displayed.
    • the new “Export” process will be added in the option, right below “Edit option”
      • When admin clicks on it, the export will be generated
  1. Admin clicks on one process instance : process preview is displayed.
    • A new action button “Export” will be displayed, between Edit and Deactivate button.
    • When admin clicks on it the export will be generated

[IMPORT] A new button will be added “Import Processes”.

  • It will be displayed below “Create new process” button.
  • Imported processes will be imported in the “General” category by default. Up to the admin to change the category later.

Enhancements:

◦ CUG V2: add email and position for subscriber

◦ Added the ability to bulk delete for subscribers from webadmin interface

◦ Optimize bulk create mechanism

◦ WebChat: deletion of processes in New and In Progress category

◦ Display webservices duration in logs

◦ Add critical logs for issues on database connection, redis connection, webservice failure because server is down.