More in depth with auto-cleanup by Team on the Run

At Team on the Run, we take your data very seriously and we believe that your data is your asset and we’re just keeping it safe, and that’s why we encourage you to download regularly your processes and attachments so your data stays with you at all times. By performing an auto-cleanup we are ensuring that your data stays your data.

Auto-cleanup is set to empower users to define a period of times after which the items (messages and processes) will be automatically deleted
from the Cloud/Webchat server:

  • They are removed from webchat but not from mobile application*
  • They are removed from the Webchat of users but not from Backend.
  • A Company Administrator can still generate reports on My Business from Web Company admin when Cloud server auto-cleanup for processes is performed.

There are 2 parameters :

  • Webchat/ Cloud Messages retention: it can be set from 1 week to unlimited*
  • Webchat/Cloud Processes retention : it can be set from 1 week to unlimited*
    o The auto cleaning applied only to Completed and Cancelled processed. Per configuration, it can be extended to other categories

For users who mainly use Team on the Run for My business, the following improvements have been added to the product:

  • Grace period retention
  • Notification to inform user about upcoming cleaning of process data
  • Possibility to export process data
  • A notification to inform users about process cleanup and possibility of Process export is sent:
    • At the end of the end date of Process retention period
    • One day before the end date of the grace period (new)
    • Process Export will be activated by organization
    • Exported processes are not deleted from the Webchat (done by the cleanup)

Auto-cleanup will empower users to define a period of times after which the items (messages and processes) will be automatically deleted
from the Cloud/Webchat server:

  • They are removed from webchat but not from mobile application*
  • They are removed from the Webchat of users but not from Backend.
  • A Company Administrator can still generate reports on My Business from Web Company admin when Cloud server auto-cleanup for processes is performed.

There are 2 parameters :

  • Webchat/ Cloud Messages retention: it can be set from 1 week to unlimited*
  • Webchat/Cloud Processes retention : it can be set from 1 week to unlimited*
    o The auto cleaning applied only to Completed and Cancelled processed. Per configuration, it can be extended to other categories

For users who mainly use Team on the Run for My business, the following improvements have been added to the product:

  • Grace period retention
  • Notification to inform user about upcoming cleaning of process data
  • Possibility to export process data
  • A notification to inform users about process cleanup and possibility of Process export is sent:
    • At the end of the end date of Process retention period
    • One day before the end date of the grace period (new)
    • Process Export will be activated by organization
    • Exported processes are not deleted from the Webchat (done by the cleanup)