Category Archives: User Guide

This category aims to answer some of the most frequently asked questions regarding the use of Team on the Run. Please check the complete User Guide on the helpdesk section of

How to turn Automatic Updates on for Team on the Run (Google & iOS)

How to turn automatic updates on for Team on the Run (Android) To set your Android device to automatically update Team on the Run, do the following: *By default, Android apps downloaded from the Google Play Store are automatically updated. To turn updates on, follow these steps: Open Google Play. Tap the hamburger icon (three […]
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StreamWIDE Catalog 2017 [Download]

StreamWIDE Catalog 2017 – Email

Troubleshooting and Best Practices

Getting the Most out of Team on the Run • Encourage your team members to download the app and start using Team on the Run immediately! This will help you get comfortable with the solution – and get any questions about the service out of the way quickly. • If using WebChat: save the URL […]
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Team on the Run Geolocation

  The Geolocation Tab allows you to track and monitor Contacts or Dispatch Groups from your WebChat interface. Note that “Groups” (i.e.- designated grouping of contacts) are referred to as “Dispatch Groups” for the purposes of Geolocation. From this tab you can create or delete Dispatch Groups, or view a Dispatch Group by selecting it. […]
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Using Team on the Run WebChat

Team on the Run WebChat offers all the convenience of the mobile app platform on a web browser interface for users who prefer to work from laptop or desktop. Team on the Run has the best real time sync across devices on the market, making it easy to switch from mobile to computer and back […]
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Team Management with Team on the Run

The Team on the Run solution allows people to group individual contacts together into what we refer to as “Groups”. Groups are pre-fabricated “units” containing one or more individual users. These Groups may be organized along your organization’s departmental structure, or they may be set up as functional task-based groups defined by an Admin. Note: […]
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Using the Team on the Run App

Welcome back to our Team on the Run User Guide! This section will give you a guided tour of the Team on the Run app, and show you how to get started. Home Screen on the App Phone Icon, top right: Voice Services menu – Access VOIP Calling, Walkie-Talkie, and traditional calling services (if enabled. Note that […]
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Getting Started with Team on the Run

Getting Started with the Team on the Run App The first step towards using the Team on the Run solution for business communications is downloading the app on your iPhone or Android smartphone. (If you are a WebChat only user see the next section) By now you should have received an invitation from Team on […]
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Team on the Run User Guide

In case we haven’t said it before – Welcome to Team on the Run! We wanted to make sure that you have all the information and assistance you might need in order to get the most out of TOTR. Here’s we’ll be discussing, topic by topic, all of the TOTR features, and how to use […]
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