Group Messaging: On the Run

Group messaging is the best thing since sliced bread. Long gone are the days of copying and pasting the exact same text message ten separate times to ten different people. Or the confusion of making plans with a large group of people, the difficulty of notifying everyone about any changes and keeping everyone on the same page.

It is one of the things we take for granted, but I don’t think anyone can imagine a world where group messaging did not exist. This is why messaging apps such as Facebook Messenger & Groupme have become so popular in our society – they make group messaging easily accessible with the tap of a few simple buttons.

Team on the Run provides an entire new take on group messages. One of the basic concepts of the app is that it is one huge group chat between you and all the members of your company or business. Conversations can literally take place with every single person in one place at one time, no matter how big or how small of a company it is.

In addition, TOTR includes another feature, in which there can be smaller group chats for the different groups within the company, for example a Marketing Department group chat or a Sales Department group chat, or even a group chat to place a lunch order for all the members in office on a particular day. Not only can you communicate with colleagues around the country, but you can even include members from all over the world. Group collaboration has never been so easy!
And again, unlike Groupme, Facebook and other messaging apps, any information exchanged through Team on the Run is always protected by our state-of-the-art encryption system, and therefore will always remain 100% confidential.

Web chat to mobile: On the Run

Imagine a typical day in the office. You’re currently working on a business deal with a client online when all of a sudden, your babysitter informs you she can no longer pick up your son from school. Or maybe you lost your phone in the clutter of your desk while in the middle of an extremely important conversation with your boss.

No worries – that’s exactly the problem that the web-to-chat feature of Team on the Run targets.

If you have an iPhone and a Macbook, you know exactly how useful this feature can prove to be. With iMessage, every conversation updates instantaneously between iPhone and Macbook, and vice versa, so that your conversation can continue whether you are lounging around in bed on your laptop, or on the go with only your phone. Which is perfect since we live in an era where no one goes anywhere or does anything without their phone in hand.

Similarly, with Team on the Run’s WebChat feature, all conversations, whether they are group chats or individual chats, sync in real time from phone to desktop, and vice versa. However, unlike iMessage, these chats remain secure while being synced – just another guarantee provided by Team on the Run.

In other words, through Team on the Run, it is extremely easy to communicate from mobile devices via our secure app OR on laptops/desktops via our secure web browser log-in. No matter where you are and no matter what device you are using, your data will always be synced and ready to take care of!

Walkie-Talkie: On the Run

Walkie-talkie’s are an age old tool that have been used for nearly half a century to transmit communication from one device to the next. Nowadays we have walkie-talkie mobile apps to help aide but they may fall flat in terms of encryption, ease of use or the ability to be fully cohesive with your business and employees.

With Team on the Run, turn any smartphone into the Ultimate New Generation Cloud Walkie-Talkie. Team on the run offers businesses enhanced Push-to-Talk for Drivers, Dispatch Managers and other Field and Remote Personnel (And more!).

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A comparison between TOTR and traditional Walkie-talkie’s

Team on the Run Walkie-Talkie also eliminates the proximity issue allowing you to connect team members wherever they are located around the globe. This makes it a valuable communication solution not only for teams dispersed in the field but for office workers as well, providing a cost-effective alternative to expensive long distance conference calls / IP phones or vulnerable free conferencing software.

The best part is TOTR wasn’t just built out as a walkie-talkie but offers so much more in the form of VoIP calling, secure messaging, and file sharing, just to name a few.

To simplify your business and learn more about our walkie-talkie feature, visit us here: Team on the Run

Try us out for free!

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Like us on Facebook: https://www.facebook.com/teamontherun

Pokemon Go and location sharing on the Run

Pokemon Go, a location based AR game for mobile devices is out and is sweeping the nation. Pokemon Go has had a massive launch while becoming the biggest mobile game in US history when it comes to daily active users.

Get this, Pokemon Go in one day surpassed Twitter’s daily number of active users and is now going after juggernauts like Snapchat and Google Maps. As of July 11th Pokemon Go has amassed over $7.5 million downloads and is making around $1.6 million.

So why all this Pokemon Go talk on the blog? Well Geolocation of course! The driving force behind what is making Pokemon Go tick is Geolocation. In Pokemon Go you walk around in search for the Pokemon using the integrated maps provided by company Niantic. A Geolocation tool is nothing new here at Team on the Run, we aim to help businesses become more effective with our web-based dispatch panel.

Team on the Run’s Geolocation is powered by Google Maps and offers real-time position tracking, a web-based dispatch panel as well as the ability use in app GPS and pins.

TOTR Geo Locator

Our Geolocation tool is perfect for fleet management teams allowing them to be able to see where your agents are located with state of the art real time GPS tracking technology and contact them directly from the map thanks to our WebRTC capability.

So whether you are looking to be a Pokemon Master and use the dispatch tool to help friends track down Pokemon or a limo service looking to use real time GPS tracking from a web panel, Team on the Run is here for all your business needs.

Click here to learn more about Team on the Run Geolocation.

Be sure to learn more at http://www.TeamontheRun.com

Follow us on Twitter: https://twitter.com/Teamontherun

Like us on Facebook: https://www.facebook.com/teamontherun

Content on the Run

Introducing Content on the Run, a new weekly blog series highlighting some of the best features offered by Team on the Run as well as discussing any major Telecom news going on in the world.

As the content manager (Hi!) at Team on the Run my goal is to highlight the features that make Team on the Run great, and explain how and why they can help improve your business communication day to day.

Content on the Run not only will be a way to inform you of the ins and outs of how Team on the Run works, but will be a way for me to get to know everyone and answer any questions you may have about the product and how it can help improve your business.

Aside from blog posts be sure to check out the links below and follow us on all social channels.

Cheers,

Matt

Be sure to learn more at http://www.TeamontheRun.com

Follow us on Twitter: https://twitter.com/Teamontherun

Like us on Facebook: https://www.facebook.com/teamontherun

Using the Team on the Run App

Welcome back to our Team on the Run User Guide! This section will give you a guided tour of the Team on the Run app, and show you how to get started.
A-012016-App_HomeNewHome Screen on the App

Phone Icon, top right: Voice Services menu – Access VOIP Calling, Walkie-Talkie, and traditional calling services (if enabled. Note that all recipients must be Team on the Run users to receive VoIP or PTT services.

Message Bubble Icon, top right: Messaging menu – Create new messages and group chats directly.

 

 

Contacts Tab (bottom): Review your individual contacts, as well as groups and departments.

Recent Chats Tab (bottom): Shows a recap of your recent conversations.

Channels Tab (bottom): Access your pre-determined PTT/Walkie-Talkie channels.

Settings Tab (bottom): Options for alerts, account settings, and help.

Your Team on the Run App Interface in Detail

There are tabs in the app that offer you different options on how to use the solution. Note that Tabs will appear on the top of the screen on Android devices, and bottom of the screen on iPhones.

The Contacts Tab
A list of all your available Contacts or Groups in Team on the Run
You can filter these by Group versus individual Contacts, or by search
Use the “Select” button at the top to add multiple recipients (you can mix Groups and individuals) to a new Group Conversation
Note: Only System Admins or Sub-Admins can add/edit/delete contacts to Team on the Run.

The Recent Chats Tab
See a listing of all current conversations that you are involved in
Use the “Phone” icon to bring up VoIP, mobile calling, or Walkie-Talkie options (if available)
Create new conversations with the “Talk Bubble”
The “Edit” option allows you to select and delete old conversations
If you use Team on the Run on both a mobile device and WebChat, your conversations will automatically sync in real time so that when you visit your Recent Chat Tab, it will always contain the most updated information exchange.

The Channels Tab
Included automatically for those who use the Team on the Run Walkie-Talkie service
Allows secure push-to-talk conversations with multiple participants on the same “channel”.
These “open channel” conversations cannot be eavesdropped upon by people other than the conversation participants.

The Settings Tab
My Account
• Review your account credentials

Availability
• Option to set availability status (only shown if Geolocation service is enabled)

Options
• Set preference for Walkie-Talkie connections (only shown if Walkie-Talkie is enabled)
• Option to turn Geolocation service On or Off (only shown is Geolocation is enabled)

Network
• Option to automatically retrieve attachments to smartphone
• Option to enable to download attachments only when connected on Wi-Fi
• Enable Team on the Run users to send you messages via SMS when in poor network conditions

Storage
• Dashboard info: brief reporting on your usage of Team on the Run enterprise messaging
• Reset statistics: resets your dashboard reporting
• Storage size: total volume of TOTR cloud storage space for attachments. Ask your admin for further details on usage limits.
• Option to automatically save attachments to your smartphone (images and video only)
• Option to automatically delete messages

Notifications and Alerts
• Privacy and alert settings for incoming messages

About Team on the Run
• Help desk

 

Looking Up Team Member Contact Information

Team on the Run contains updated information for all of your team members including:
– Full name
– Phone number
– E-mail
– Department/Position
– Groups/Departments this person belongs to
– Profile Picture

You can locate this information and place secure calls or send secure messages to these contacts directly through the app in the Contacts Tab:
1) Contacts tab > Individuals > Search contact by inserting contact name, group or department
2) Select desired contact from filtered search list, this will open a conversation box with this contact in the recipient line on top of the screen
3) Click the contact’s name to pull up option and select “Contact” to display this person’s contact information.

A-102015-NewConvoA-102015-UserProfile A-102015-CallingMenu

 

 

 

 

 

 

 

Note: It is the Systems Admin’s responsibility to keep information accurate. Please contact your Admin if you wish to update your information.

Instant Messaging Through Team on the Run

You can create a new conversation directly from the Recent Chats tab by pressing the talk bubble icon (blue icon with the plus sign.) Alternatively, you can select conversation recipients from the Contacts Tab.
Once you have selected your recipient(s), you will be offered a chance to name the conversation with a subject line. Think of this in the same way as the subject line for an email – a way to help people organize their business communications.

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Broadcast Messages

If it is more convenient to send a one way message or notification to a team or group of people, you can send a Broadcast message instead of a group message. The process is the same:
• Recent Chats Tab > Plus icon top right corner
• Create message screen> Plus icon top right corner -> Select recipients
• By default you are in Group Conversation mode but if you swipe the blue button next to the Subject Box, you can switch to Broadcast mode
Note: In broadcast Mode the message recipients will not be able to reply in the same thread. This is useful when you send a notification to a large group of people and you want to avoid spamming all recipients with people’s replies.

A-102015-GroupConvo-BroadcaseMode A-102015-GroupConvo-ConvoMode

 

 

 

 

 

 

 

Attachments and Other Content

Unlike many other business communication solutions, Team on the Run allows you to share a variety of content securely. Team on the Run also gives you the flexibility to use third-party cloud storage solutions including DropBox, Google Drive, and ECM Alfresco.

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1. Pictures – Take directly from phone hard drive, or snap a new picture via camera.
2. Music – Send sound files or recordings directly from the phone hard drive.
3. Video – Send video via camera or smart phone hard drive.
4. Location – Share your current location, or an address of your choice instantly.
5. Calendar – Options for sharing calendar events.
6. Contact – Share contacts in the TOTR solution (it won’t share your private phone contacts!)
7. ZIP – To be added later
8. Attachments – send files instantly!

 

 

 

Thank you for checking out our User Guide. To return to the User Guide index, use the following link:

https://blog.teamontherun.com/2016/01/26/team-on-the-run-user-guide/

Getting Started with Team on the Run

Getting Started with the Team on the Run App
The first step towards using the Team on the Run solution for business communications is downloading the app on your iPhone or Android smartphone. (If you are a WebChat only user see the next section)
By now you should have received an invitation from Team on the Run inviting you to download the app from the app store. Please follow the secure link, and download the free Team on the Run app!

WelcomeText-ENG

 

Please Note:

If you have not received an invitation to TOTR, then please check with a TOTR Admin at your organization to make sure that they have your correct mobile number and email.

 

 

Once you have noted your Company ID number and have followed the secure link to find Team on the Run on the App Store:
• Download the free app
• Open your new Team on the Run App
• Use the Phone Number and Company ID provided to securely log into Team On The Run

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You’ll notice that the app will take a moment to automatically sync your Team on the Run account. From this point forward: Team on the Run will automatically keep your account synced in real-time between WebChat (if enabled), and your app!

Setting Up Team on the Run WebChat
If instead you are using Team on the Run WebChat, then please use the following instructions:
Make note of the phone number your System Admin used for your account
Check your mobile and/or email address for the Activation Code (If you have not yet received one, then please check with a company Admin)
• Visit the Team on the Run WebChat website at https://webchat.teamontherun.com
• Follow the instructions to set yourself up as a “New User”, using the phone number and Activation Code (feel free to pin or bookmark this page on your browser, if you use a secure work terminal to access WebChat)

Webchat-Small

Please Note:

If you already use the TOTR app, then you may use the same phopne number for your WebChat login.

 

Thank you for checking out our User Guide. To return to the User Guide index, use the following link:

https://blog.teamontherun.com/2016/01/26/team-on-the-run-user-guide/

Team on the Run User Guide

In case we haven’t said it before – Welcome to Team on the Run!

We wanted to make sure that you have all the information and assistance you might need in order to get the most out of TOTR. Here’s we’ll be discussing, topic by topic, all of the TOTR features, and how to use them. This post will be updated with an index, as new features and all are added. The information shared here is taken from our User Guide, which can be found here on Our Helpdesk.

Topics:

Getting Started – https://blog.teamontherun.com/2016/01/26/getting-started-with-team-on-the-run/

Using the Team on the Run App – https://blog.teamontherun.com/2016/02/08/using-the-team-on-the-run-app/

Team Management with Team on the Run – https://blog.teamontherun.com/2016/02/09/team-management-with-team-on-the-run/

Using Team on the Run WebChat – https://blog.teamontherun.com/2016/02/09/using-team-on-the-run-webchat/

Team on the Run Geolocation – https://blog.teamontherun.com/2016/02/09/team-on-the-run-geolocation/

Troubleshooting and Best Practices – https://blog.teamontherun.com/2016/02/09/troubleshooting-and-best-practices/

The Whole Guide:

The full User Guide is available at: https://teamontherun.zendesk.com/hc/en-gb/articles/203509502-ADMIN-USER-GUIDE-ENGLISH

Keeping up with Team on the Run, the all in one business powerhouse: communication, process automation and fleet management

Have you been keeping track of our ever growing feature list?

It’s L – O – N – G so here is a quick recap of what’s already available on Team on the Run, we dare you to find a better value!

Multimedia Messaging

Group Chat, File and calendar share, Private Groups and Departments, Advanced Group Management, Company Web Administration Portal, Usage Reports for Admins, Mobile Corporate Directory updated in real-time, Real – time synchronization between WebChat and Smartphone App, Universal Search, User Status, NFC Tag , Integrated with External Storage

More info on our new Plans and Pricing page.

Security

Availability of open API, Works online/offline/Wi-Fi/2G/3G/4G/LTE, Battery life and Data Plan friendly, 24/7 technical support, 99.999% guaranteed uptime SLA, Military-grade secured communication, Remote Data wipe-out, Two-Step Authentication

More info on our new Plans and Pricing page.

Voice

Secure VoIP Calls with Voice Encryption, Virtual Walkie-Talkie with unlimited Closed Channels and Worldwide Range, Private 1-on-1 and Group Push-to-Talk (PTT) Calls, Desktop and Tablet Calls and PTT, Floor Control, Hands-free Walkie-Talkie, Bluetooth Support for Walkie-Talkie, Voice Compatibility with all data networks, High Definition Voice 3G/4G/LTE/WiFi, Multimedia Exchange during Ongoing Call

More info on our new Plans and Pricing page.

Geolocation

Web- Based Dispatch Panel, Real-time Position Tracking on the Map, Efficient Address-Based Agent Deployment, Exportable Speed Reports and Live Speed Stats via Control Panel Map, Exportable Location History Reports and Live Stats via Control Panel Map, Push-to-talk to agents directly from Web Control Panel, IM or Launch Calls to users by selecting them from the Map, Export location information via API, Step-by-Step Directions to specific destination, Agent Availability Status

More info on our new Plans and Pricing page.

That’s all for now but we are working as hard as ever on a roadmap feature list that is just as long so that we can continue to offer the most complete business mobility and productivity tool.

We absolutely love using Team on the Run internally and really enjoy finding unique and powerful use cases in every industry.

What do you think?

  • Head to https://teamontherun.com/ and create a FREE account in under 2 min
  • Add your favorite team members and test out all these cool features
  • Let us know how much you love the new capabilities on our social media pages for a chance to win a free lifetime subscription!

Follow our Twitter and LinkedIn pages to see new updates and to check if you are one of our selected winners!

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Stay Productive and successful in your business endeavors!

Best wishes,

Team on the Run

Team on the Run updates check-ins at the workplace with cutting edge Near Field Communication (NFC) Tag

A couple of months ago we were happy to announce the addition of new NFC Tag technology to the Team on the Run service.

Today our post is about popular use cases for this technology in different industries, but first:

What is Team on the Run Near Field Communication (NFC) Technology?

Long and technical story short, Team on the Run uses the built-in NFC technology of your Android smartphone to send an automated message from your device to a central company database when in close contact with an NFC tag (or reader). Team on the Run allows you to create custom messages that fit each use case. The message that is sent could be text or it could change the status of a task in your company’s centralized management system. Team on the Run’s NFC Tag feature harnesses the technology you already have but are not using, and allows you to automate daily processes, streamlining your business activity and saving you resources at a very reasonable price. NFC Tag is a real steal that is included in our most basic package. You can read more about it HERE, otherwise scroll down for some examples of this technology.

NFC tag banner

Use Case Example 1: Hotel Management

  1. Inexpensive and tiny sticker NFC tags are placed on the door of every hotel room.
  2. Maids are provided with Android devices with Team on the Run app pre-loaded on them
  3. Alert message is customized and linked to hotel Central Management System via open API to change room status from occupied to vacant
  4. Maids are trained to swipe device over each room on their way out once it has been cleaned

Proven Benefits: 60 min/day time savings per maid, no need to report the room status change to reception as room status change will take place automatically in the system

Use Case Example 2: Night security staff recurring check in

  1. Inexpensive and tiny sticker NFC tags are placed on the door of every room in a building floor
  2. Security Guards are provided with Android devices with Team on the Run app pre-loaded on them
  3. Alert message is customized and linked to business Central Management System via open API to send an alert if security agent has not checked into a room in X minutes with the exact time and location of the last check in
  4. Security staff are trained to swipe device over each room door as they make their rounds

Proven Benefits: Assurance of proper supervision of your business, quick reaction time in case of break in or other abnormalities.

Use Case Example 3: Fleet Management

  1. Inexpensive and tiny sticker NFC tags are placed in each vehicle of the company fleet
  2. Drivers are provided with Android devices with Team on the Run app pre-loaded on them
  3. Alert message is customized and linked to business Central Management System via open API to connect a specific driver to a specific vehicle
  4. Drivers are trained to check out a vehicle by swiping their device over the badge at the beginning of their shift

Proven Benefits: check in real time if your vehicles are in use or not, see who is using them and where they are located

Read full press release about Team on the Run Fleet Management Services HERE

It doesn’t matter if you work in the fields we list in the examples above or in others. There are many different ways to use NFC Technology to your advantage! Try out the service for free by subscribing HERE, and leave us your use case examples in the comments section. We love to hear your feedback!

Best Wishes,

The Team on the Run Team

www.teamontherun.com