Using Team on the Run WebChat

Team on the Run WebChat offers all the convenience of the mobile app platform on a web browser interface for users who prefer to work from laptop or desktop. Team on the Run has the best real time sync across devices on the market, making it easy to switch from mobile to computer and back again.

WebChat is available on most web browsers on PC, Mac, or Tablet (with the exception of the iPad Safari tablet browser.)
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WebChat offers a way to access Team on the Run messaging without requiring a company mobile. The solution will automatically sync between WebChat and a TOTR mobile app.

WebChat also conveniently disables mobile app notifications (not call notifications) automatically while logged in. This prevents the user from receiving multiple notifications for the same message or event.

Note: At your trusted work computer in home or office, consider saving login credentials and pinning WebChat to your browser (right click>pin tab). This way TOTR WebChat will be open and ready to use every time you open a browser window and save you time. Please do not use the web browser “Save Password” feature on unsecured computers.

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Create a Conversation on WebChat
You can create a new conversation directly from the Recent Chats tab by pressing the talk bubble icon (blue icon with the plus sign.) Alternatively, you can select conversation recipients from the Contacts Tab.

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Once you have selected your recipient(s), you will be offered a chance to name the conversation with a subject line. Think of this in the same way as the subject line for an email – a way to help people organize their business communications.

Create a Broadcast Message
Also in the recent chats tab, swipe the talk bubble as if to create a group conversation.

Next, swipe the blue multi-user icon next to the label “ Create Group Conversation” to enable Broadcast Messaging.

In Broadcast Mode the messaged recipients will not be able to reply in the same thread. This is useful when you send a notification to a large group of people and you want to avoid spamming all recipients with people’s replies.

Team on the Run WebChat Interface

There are seven main tabs in the WebChat portal to be aware of:

The Contacts Tab
A list of all your available Contacts and Groups in Team on the Run (See page 13 for an explanation of “Groups”)
You can filter these by Group versus individual Contacts, by alphabetical order, or by search
Use the “Select” button at the top to add multiple recipients (you can mix Groups and individuals!) to a new Group Conversation

The Conversations Tab
See a listing of all current conversations that you are involved in
Create new conversations with the “Talk Bubble”
The “Edit” option allows you to select and delete old conversations

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Geolocation
See next post for further details

Alerts
Messages and alerts from Team on the Run

Settings
A list of your credentials and Company ID
Option to change your password for WebChat
Choose a language for display, and notification sound

Help
This option takes you to our Helpdesk

Logout
Securely exit the solution

Thank you for checking out our User Guide. To return to the User Guide index, use the following link:

https://blog.teamontherun.com/2016/01/26/team-on-the-run-user-guide/

Getting Started with Team on the Run

Getting Started with the Team on the Run App
The first step towards using the Team on the Run solution for business communications is downloading the app on your iPhone or Android smartphone. (If you are a WebChat only user see the next section)
By now you should have received an invitation from Team on the Run inviting you to download the app from the app store. Please follow the secure link, and download the free Team on the Run app!

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Please Note:

If you have not received an invitation to TOTR, then please check with a TOTR Admin at your organization to make sure that they have your correct mobile number and email.

 

 

Once you have noted your Company ID number and have followed the secure link to find Team on the Run on the App Store:
• Download the free app
• Open your new Team on the Run App
• Use the Phone Number and Company ID provided to securely log into Team On The Run

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You’ll notice that the app will take a moment to automatically sync your Team on the Run account. From this point forward: Team on the Run will automatically keep your account synced in real-time between WebChat (if enabled), and your app!

Setting Up Team on the Run WebChat
If instead you are using Team on the Run WebChat, then please use the following instructions:
Make note of the phone number your System Admin used for your account
Check your mobile and/or email address for the Activation Code (If you have not yet received one, then please check with a company Admin)
• Visit the Team on the Run WebChat website at https://webchat.teamontherun.com
• Follow the instructions to set yourself up as a “New User”, using the phone number and Activation Code (feel free to pin or bookmark this page on your browser, if you use a secure work terminal to access WebChat)

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Please Note:

If you already use the TOTR app, then you may use the same phopne number for your WebChat login.

 

Thank you for checking out our User Guide. To return to the User Guide index, use the following link:

https://blog.teamontherun.com/2016/01/26/team-on-the-run-user-guide/

Team on the Run User Guide

In case we haven’t said it before – Welcome to Team on the Run!

We wanted to make sure that you have all the information and assistance you might need in order to get the most out of TOTR. Here’s we’ll be discussing, topic by topic, all of the TOTR features, and how to use them. This post will be updated with an index, as new features and all are added. The information shared here is taken from our User Guide, which can be found here on Our Helpdesk.

Topics:

Getting Started – https://blog.teamontherun.com/2016/01/26/getting-started-with-team-on-the-run/

Using the Team on the Run App – https://blog.teamontherun.com/2016/02/08/using-the-team-on-the-run-app/

Team Management with Team on the Run – https://blog.teamontherun.com/2016/02/09/team-management-with-team-on-the-run/

Using Team on the Run WebChat – https://blog.teamontherun.com/2016/02/09/using-team-on-the-run-webchat/

Team on the Run Geolocation – https://blog.teamontherun.com/2016/02/09/team-on-the-run-geolocation/

Troubleshooting and Best Practices – https://blog.teamontherun.com/2016/02/09/troubleshooting-and-best-practices/

The Whole Guide:

The full User Guide is available at: https://teamontherun.zendesk.com/hc/en-gb/articles/203509502-ADMIN-USER-GUIDE-ENGLISH

Make free VoIP and Walkie-Talkie calls from your desktop with Team on the Run’s WebChat WebRTC capability

New Team on the Run WebRTC feature allows businesses to receive and place calls directly from a web browser; further increasing the ease and efficiency of daily activities

PARIS, FR – Team on the Run (TOTR), the all-in-one business digital transformation solution, announced today the addition of WebRTC capability which enables users to initiate and reply to VoIP calls or Push-to-Talk conversations directly from their web browsers via Team on the Run WebChat. As with all other communication maintained via Team on the Run; these new Web Real Time Communication options are secured and reliable – a necessity in a business environment.

Team on the Run provides security and convenience to all business types

Team on the Run WebRTC is great for business folk with long to do lists and not enough time. Faced with fast-paced, competitive environments business leaders can benefit from tools such as Team on the Run that are simple to install and use while keeping business information secure, organized and accessible.

Team on the Run WebChat with WebRTC capability brings your business free calls from a web browser

The new WebRTC capability makes communication seamless by allowing users to:

  • initiate and receive private or group walkie talkie calls directly from the computer browser or smartphone app
  • launch or accept VoIP calls directly from the web browser or mobile device

Combined with Team on the Run’s advanced real-time geolocation features, these improved communication methods make locating and contacting your teams for efficient deployment easy and inexpensive.

TOTR

About Team on the Run

Team on the Run is a business messaging power tool for smartphone, tablet, and PC. The app guarantees safe and verifiable reception of all your messages: files, contacts, media, calls, webchat, real-time location on the map and more! Help your team – including remote colleagues and field teams – to communicate instantly wherever they are. Visit http://www.teamontherun.com today for cutting edge mobile business tools to improve your operational efficiency, increase customer satisfaction and increase your bottom line.

We are just getting started – follow TOTR on social media for upcoming feature releases.

Q&A with Team on the Run: the all-in-one business mobility and communication tool

Q: What are the unique features of your product that set it apart from other services of this kind and how can your customers benefit from these features?

A: Team on the Run is a very unique new breed of mobile communication services. It is the best of both worlds: as convenient and easy to use as popular messaging apps and as secure and efficient as enterprise-specific tools. Convenience and security priced under the market average so it’s a win – win –win.

basic features

Differentiating Features Include:

  • Mobile Corporate Directory: Team on the Run pushes all of your organization’s contacts to your Smartphone and stores updated contact info – e-mail, phone number, department title, etc. – without mixing with your personal contact list on your phone. Please get rid of the e-mail circulated excel contact sheet – its time…
  • Smartphone/Tablet – Web Browser real-Time Sync: Companies today have all shapes sizes, locations and hours. Not everyone works 9 to 5 in an office building so you should be able to conveniently reach and work with your team wherever you are and wherever they are. Team on the Run works on all Android and iPhone smartphones, iPads and any web browser. If you spend 50% of your time commuting, visiting remote work sites, travelling and it’s easier to chat about projects with your team on your smartphone, all of your exchanges will be synced in real time and waiting for you to pick up on your desktop in your home office as soon as you get home. Easy peasy.
  • VoIP Calls and Virtual Walkie-Talkie: Team on the Run has the best audio quality of voice over the internet on the market and we are proud about it. Popular mass-market low-cost VoIP call apps have nothing on our crystal-clear, secure, uninterrupted calls. Get rid of your clunky IP phones in the office and start doing your international conference calls with your teams via Team on the Run virtual walkie-talkie: Unlimited channels/ frequencies and connect to Wi-Fi to call internationally for free.
  • Near Field Communications (NFC) Check-in: Available for all Android Smartphones with NFC Readers, this cutting-edge technology is automating the hotel room reassignment process and many other check-in scenarios in the business environment. A dime-sized inexpensive sticker NFC reader placed in hotel rooms, office buildings, remote construction sites with prompt a message to be sent to a team manager with location, date and time stamps when in close proximity to the device. This could mean: I arrived and started my work on time at the construction site or this hotel room is now clean and ready to be re-assigned for example.
  • Geolocation on-demand/Tracking (Available Sept 2015): With extremely powerful and even life-saving use-cases in public and private security and emergency situation management, Team on the Run has a geolocation option that when enabled by the user allows a team leader to locate team members on the map in real time and even list them in order of physical proximity to a specific address in order to deploy police teams, taxis, ambulances, etc. immediately and more efficiently.

 

Q: Describe 3 scenarios of specific problems companies often face and explain how your product can help them deal with these problems. Point to specific features of your product used in these scenarios.

A: Team on the Run is the all-in-one mobile business communication tool. It has a number of advanced cutting edge features, each with use cases of their own that solve different issues in different industries. On this occasion, in the benefit of brevity, I am forced to narrow down the examples to only 3. Please reach out to my team for more use-cases specific to your industry or to talk about your company in particular by e-mailing us at info@teamontherun.com if what you read sparks some interest – as it should!

1)     Outdated, inefficient manual employee check-in/status update

  • Industries affected: Hotels, Office Buildings and Companies with remote employees (construction, transportation, cleaning/repair services, etc.)
  • Team on the Run Features used to solve the issue: NFC Tag
  • Hotel example: In this day and age you shouldn’t waste resources in manual status updates. With Team on the Run’s NFC technology plus a dime-sized inexpensive sticker NFC reader placed in hotel rooms, maids can swipe their phones on their way out of a room to automatically prompt a message to the hotel central management software changing the status of the room from occupied to vacant at the front desk.

NFC tag banner

2)     HIPAA Laws Restrict the way healthcare professionals can exchange privileged client information.

  • Industries affected: Hospitals, Private MD Practices, Pharmacies, Dentists, etc.
  • Team on the Run Features used to solve the issue: HIPAA Compliancy. Military-grade encryption of all communication through the app. Secure closed-circuit environment, all from your personal smartphone available anytime, on the go or on a web browser.
  • Pharmacy Example: Big pharmacy chains such as Walgreens and CVS sometimes get questions from patients that need to be answered by the pharmacist. If this person is not on site at a particular time, the clerk is not allowed to text, call, or e-mail questions about the patients because of HIPAA regulations. This causes long waits, a decrease in sales for the pharmacy and lawsuits/big fines if unsecure communication occurs. Team on the Run provides a HIPPA-ready solution so that healthcare professionals can reach each other instantly, securely and in compliance with the law by call, instant message with file exchange option and even virtual walkie-talkie. All of this available via smartphone app, to take on the go, or via web browser.

hipaa banner

3)     Pressing need for Digital Transformation, Business Mobility, The Mobile Enterprise

  • Industries affected: All industries need to adjust to new working environment, remote working, freelancers, consultants, mobile communications, etc.
  • Team on the Run Features used to solve the issue: Smartphone/Tablet real time sync with web browser; easy-to-use, business-specific, secure communication service.
  • Use-case details: There is a clear shift in the way companies function. Technology allows employees to work from anywhere so we are seeing all forms of business teams and business organizations with global teams, home offices, working on smartphones, etc. Team on the Run is the all-in- one business communication solution that will allow you to make this shift easily, cost-effectively and securely to adapt to your team’s current needs. Team on the Run syncs between mobile and fixed devices, accommodating all types of work situations, keeps communications secure, organized and business appropriate.

TOTR

Q: What other software or services does your product integrate with?

A: We are adding new integrations that we are excited to unveil very soon, but for the movement Team on the Run offers integration with:

  • Cloud Storage: Dropbox, Google Drive, Alfresco ECM
  • Your e-mail provider: GMail, Yahoo, etc.
  • Team on the Run can integrate with almost any software to automate processes in companies for example hotel management software to update status of rooms, etc.

Please e-mail our team to ask about specific integrations at support@teamontherun.com.

Learn more at www.teamontherun.com or www.streamwide.com and if you enjoyed this post, browse our other blog posts to read about Team on the Run’s many other powerful business-oriented communication features and follow us on social media!

If you would like to know more about provisioning your team with Team on the Run, check out http://www.teamontherun.com and sign-up in just a couple of minutes via the “Subscribe” section, or contact our team directly at andrea@teamontherun.com.

Best,

The Team on the Run Team

Mobile work tools for commuters and travelers – Does your business communication app work offline?

TOTR Social media messages v3-01

Daily Mail estimates in this article that the average time we spend commuting in our lives is 18 months. This means that over a year of our lives is spent waiting to get from point A to point B to actually do something productive. If you work in a big city such as DC, LA or NYC, or you are what is referred to as a mega-commuter, maybe even more time is spent idle in transit. Talk about a waste of time.

Cities continue to grow and even though working remotely – or from home – is becoming more and more popular, those who travel back and forth to the office are still seeing their commute times slowly increase over time.

Technology to the Rescue: Mobile Business Communication and Work Tools

Whether you work from home or commute to your place of work, technology is quickly evolving to meet the needs of the current work environment. Business mobile communication solutions such as Team on the Run, conveniently allow work to get done outside of the office.

There are a number of popular messaging tools surfacing all over the app stores but few combine ease of use and speed with security and organization – so critical in the business environment – like Team on the Run does. This next generation tool, that runs on both smartphones and web browsers and syncs in real-time across devices, was developed to solve the issues of the modern day worker.

If your commute involves long hours on public transportation, the Team on the Run service gives you the appropriate tools to gain back that year and a half of your life by allowing you to get a head start on your work. Team on the Run is great to stay connected with your team back at the office or dispersed in the field. The tool pushes contact info for all company members into a dedicated mobile corporate directory in your smartphone and allows you to group users for different chat sessions by department or by project. Broadcast messages in a group or initiate a multi-participant push-to-talk conference call. Access your cloud storage to retrieve files and exchange them securely and instantly through the app. All of your exchanges will automatically sync to your web browser so that you can pick up on your desktop at work or at home at your convenience. All of this with an easy to use solution with end-to-end encryption and in a secure closed circuit environment.

Promo Image Offline

No internet connection – no problem. Does your Mobile Messaging App work Offline? 

All this sounds great but you may be thinking that all off this is no good because you lose connection on the subway or on a plane. Think again – Team on the Run was built with this and other issues in mind. Our mission is to make your and your business more productive by making it easy for you to work anytime, anywhere.

To solve the data connection issue, Team on the Run uses two different techniques:

– Fall-back SMS: when activated, this feature continuously monitors to check that all parties on sending and receiving end have a data connection. If this is not the case, the message is converted and sent as an SMS. This improves the success of message reception and lets you go on with your day and worry about other stuff.

– Offline mode: no need to have a connection to open the app and view your existing conversations. Most airlines are adding affordable in-flight wifi connections but even if it is impossible to get any kind of connection – data or WiFi – Team on the Run will still be able to open, let you see existing conversations and queue up new messages to be sent once a connection is established.

There is a lot Team on the Run can do for you. Give it a try for free by subscribing to the service and registering your team HERE.

Or feel free to get in touch and our team will answer your questions personally. E-mail us at support@teamontherun.com

Follow us on social media to hear about our recurring feature releases and uses cases across industries.

Team on the Run Twitter

Team on the Run LinkedIn

Best wishes,

The Team on the Run Team

PRESS RELEASE – Team on the Run Adds WebChat

Get the best real-time multi-device synchronization technology on the market, a leap forward for business team efficiency in any industry.

TOTR WebChat

PARIS, FR – Team on the Run (TOTR), the most advanced mobile communication solution for business on the market, today announced the addition of a WebChat service. This market leading technology allows you to continue conversations instantly and effortlessly as you move from device to device. Start a conversation on your home tablet – pick it up on your smartphone as you commute – continue from your PC at work – and back to the smartphone in meetings – all automatically and seamlessly. Just another way that TOTR greatly improves the efficiency of business teams across industries.

A business owner testing the new feature with his field sales team explains:

“Team on the Run allows my team to switch back and forth between desktop and smartphone without interrupting the workday for client meetings and long commutes. This makes all of us happier, because our work gets done in a fraction of the time while simultaneously decreasing response times to clients, making them happier as well.”

TOTR

The Team on the Run service, available at www.teamontherun.com, is a unique communication solution built specifically for today’s business environment. TOTR provides a SaaS solution for companies unwilling to compromise between the speed and ease-of-use of popular mass-market messaging applications, and business requirements such as end-to-end security, corporate data and access control, and advanced features, including: Central Administration Portal, Cloud Storage Access, Mobile Corporate Directory, Document Exchange, and now “follow me to my device” via WebChat.

TOTR WebChat allows users to swiftly switch from mobile to desktop at their convenience, without waiting, and keeping their conversation history. Team on the Run users can easily access their WebChat service from any web browser by logging in with their phone number and password – no need to download or install any new software.

“Business owners and managers in diverse business sectors immediately recognize the value of our flexible time-saving tool that efficiently and securely mobilizes business processes”, commented Team on the Run CEO Pascal Beglin, following the successful presentation of the new WebChat service at Mobile World Congress 2015.

See TOTR Communications Director Andrea Gould talk through features and use cases in the following video-interview with telecoms media:
http://telecoms.com/interview/andrea-gould-marketing-communications-team-on-the-run/

To learn more please email Andrea at communication@teamontherun.com

VIDEO: Why is Team on the Run so great?

Listen to team on the Run Communications Director Andrea Gould introduce the best corporate mobile communication tool on the market and talk through some popular use cases during the 2015 edition of The Mobile World Congress in Barcelona.

Special thanks to the Telecoms team for the interview.

Sign up for Team on the Run today and test it out with your team. It’s completely free during the first 3 months.

Sign up here: https://www.teamontherun.com/en-US/subscribe/

Let us know what you think in the comment section!

Best,

The TOTR Team

TOTR WebChat Service is NOW Available!

 

TOTR WebChat

Keep up with ongoing work discussions wherever you are with Team on the Run WebChat. Use the best real time synchronization technology in the market to connect conversations between your smartphone and desktop seamlessly. Access organized project information instantly across platforms, improving your business team’s efficiency! Continue reading “TOTR WebChat Service is NOW Available!”